Last updated: June 2026 — Kayla Ashton, Frokai

Contact Us

We'd love to hear from you! Whether you have a question about our casino reviews, want to suggest an operator we should cover, or have found an error on our site, please don't hesitate to get in touch. Frokai is built on the feedback and engagement of our Australian readers.

Get In Touch

The best way to reach us is by email. Please send your message to:

[email protected]

Kayla Ashton, the founder and author of Frokai, personally reads all reader feedback and editorial inquiries. We aim to respond to all messages within 2-3 business days.

What We Can Help With

• Editorial Inquiries: Have questions about our casino reviews, methodology, or rankings? Want to know why we've recommended (or not recommended) a particular operator? We're happy to explain our reasoning and discuss our review process in detail.
• Partnership & Advertising: Interested in advertising with Frokai or discussing partnership opportunities? We welcome inquiries from reputable organisations aligned with our values. Please include details about your proposal in your initial email.
• Corrections & Feedback: Spotted an error or outdated information on our site? We appreciate you letting us know. Casino terms, promotions, and licensing details change frequently, and your feedback helps us keep Frokai accurate and up to date.
• Content Suggestions: Have an idea for a review, guide, or comparison we should create? We'd like to hear it. Your suggestions help shape our future content and ensure we're covering topics that matter to you.

What We Cannot Help With

Please note that Frokai is an independent review and information site. We cannot assist with casino account issues, payout disputes, or complaints about individual operators. If you're experiencing problems with a casino:

• Contact the casino's customer support team directly
• File a complaint with the relevant regulator (such as the ACMA or the casino's official gaming authority)
• Consider using an independent dispute resolution service if available

We review operators on their terms and legitimacy, but we cannot intervene in player disputes or account-specific matters.

Response Times

We aim to respond to all inquiries within 2-3 business days. During peak periods, it may take slightly longer, but we will get back to you. Thank you for your patience and for being part of the Frokai community!