Last updated: June 2026 — Kayla Ashton, Frokai
At Frokai, every casino review you read has been built from the ground up through hands-on testing, independent research, and a structured scoring framework. This page explains exactly how Kayla Ashton, the founder and lead reviewer at frokai.com, evaluates every Australian online casino before a single word of a review is published. We believe Australian players deserve transparent, honest, and rigorous assessments — not paid endorsements dressed up as editorial content.
Kayla Ashton personally tests every casino featured on Frokai before writing or approving a review. Kayla has spent years analysing the Australian online gambling landscape, keeping up to date with licensing changes, software provider developments, and evolving player expectations in the AU market. Each casino is accessed using a real player account, with real deposits made where required, so the experience you read about reflects what an actual Australian player would encounter — not a scripted demo walkthrough or a press kit provided by the operator.
No casino pays Frokai to be reviewed, and no operator is given editorial control over the content published on frokai.com. Our revenue model relies on affiliate commissions, but our scoring and written assessments are completed before any commercial relationship is considered. A low score is published even if it costs us a partnership.
Before investing time in a full review, Kayla checks whether a casino holds a valid licence recognised as relevant to Australian players. Any site operating without a credible licence from a recognised regulatory authority is removed from consideration immediately. This keeps our recommended list trustworthy from the very first step.
Kayla registers a genuine player account using standard Australian details. Deposits are made using common Australian payment methods including Visa, Mastercard, and where available, popular e-wallets. Games are played, bonuses are claimed, and the withdrawal process is initiated so turnaround times and verification requirements can be assessed firsthand.
Each casino is scored across six weighted categories. Scores are combined to produce a final rating out of 10. The six criteria and their weightings are detailed below.
Kayla contacts the support team at multiple points during testing — via live chat, email, and where available, phone. Response times, accuracy of answers, and overall helpfulness are all recorded and factored into the final score.
The casino is accessed on a mobile device without downloading any dedicated app, and separately through any native iOS or Android application. Load times, interface usability, game availability, and ease of completing banking tasks on mobile are all evaluated.
Once all data has been gathered, the weighted scores are calculated and the review is written. The final published score reflects the objective measurements taken during testing, not an impression or opinion formed at a glance.
| Category | Weighting | What We Assess |
|---|---|---|
| Licensing and Safety | 25% | Validity of gambling licence, SSL encryption, responsible gambling tools, fair play certification, data protection practices |
| Bonuses and Promotions | 20% | Welcome bonus value, wagering requirements, bonus terms clarity, ongoing promotions, loyalty or VIP programmes |
| Game Selection | 20% | Total number of titles, software provider quality, pokies variety, live dealer options, table games, RTP transparency |
| Payment Methods | 15% | Available deposit and withdrawal options for AU players, withdrawal speeds, minimum and maximum limits, AUD currency support |
| Customer Support | 10% | Availability hours, channels offered, response time, quality and accuracy of answers, language support |
| Mobile Experience | 10% | Browser compatibility, dedicated app quality, game availability on mobile, ease of banking on smaller screens |
Every casino on Frokai receives a final score on a scale of 1 to 10, calculated by combining the weighted scores from each category above. Here is what each range generally indicates:
Independence is not just a value at Frokai — it is built into how we operate. Kayla Ashton makes every editorial decision independently of commercial interests. Operators cannot purchase a higher score, request the removal of negative findings, or influence the language used in a review. Our affiliate agreements are formed only after a review is completed and published, so financial incentive never shapes the assessment.
Reviews are revisited and updated regularly. If a casino changes its terms, cuts its game library, or begins receiving consistent player complaints, the score is revised accordingly. A casino that earns a high rating today must continue to deserve it to keep that rating on frokai.com in 2026 and beyond.
We also openly disclose that frokai.com may earn a commission when readers click through to a casino and register an account. This funding allows us to keep the site running and to continue investing in thorough, real-money testing. It does not compromise the integrity of any review.
If you have questions about how a specific casino was reviewed, or if you believe information in a review is inaccurate or outdated, you are welcome to reach out through the contact page on frokai.com. Kayla reads all correspondence and takes reader feedback seriously when assessing whether a review needs to be revisited.